Meet With Client End Users and Review Requirements
As you’re finalizing requirements with your team and the client, it might be a good idea to meet with the actual end users to discuss review those requirements. You might end up saving your client or department a lot of dollars in rework by confirming that the requirements really do match up well with what the end users’ need. You probably can’t go through every requirement, but you can present and confirm the critical functionality. Don’t just assume the client or business unit is doing this – they usually aren’t.
Review Before You’ve Finished…And Discuss
Lessons learned sessions don’t have to be just about post-project reviews. Meet with the client during the project to discuss the pros and cons about what’s been going on so that you might be able to improve performance or service in a key area while the customer is still working with you. Taking corrective action during the project is always better than apologizing after the project.
Do a Mid-Project Satisfaction Assessment
We do weekly status calls (hopefully) with our customer, but do we reach out and ask how things are going from their perspective? Usually not…because we may not want to hear it. Or we just don’t take the time. Update the project schedule in your online project management software, knock on your project customer’s door (or get them on a video or conference call) and ask them how they think you and your team are performing. Satisfaction is key…and it’s one of those critical project success factors.